Fulfillment Policy

At Vanilla Social Media, we are committed to providing an excellent service and ensuring customer satisfaction. Below are the details of our order fulfillment, refund, shipping, return, and cancellation policies. We aim to offer clear and transparent information to ensure a smooth experience for our clients.

Refund Policy

We offer refunds under specific conditions:

• If the service provided does not meet the agreed-upon terms and expectations.
• Requests for refunds must be submitted within 7 days of service delivery.
• Refunds are processed after reviewing the situation, and approval is subject to the nature of the issue.

Note: Refunds are not applicable for services that have been completed or for custom work that has already been delivered.

Shipping/Delivery Policy

• Shipping Methods: Our digital products and services are delivered online and do not require shipping.
• Delivery Times: Delivery times for services will vary based on the project. We provide an estimated timeline upon agreement, with most digital services delivered within 7-14 business days.
• Rates: Shipping does not apply to our services, but project rates will be agreed upon in advance and communicated clearly.

Return Policy and Process

Since Vanilla Social Media provides digital marketing services, products, and other intangible services, returns are not applicable. If there are issues or concerns with a service provided, we will work with you to resolve the problem and ensure satisfaction.

If you’re unsatisfied with the delivered content or service, please contact us within 7 days, and we will revise or correct the work as necessary.

Cancellation Policy

• Subscription Cancellation: For recurring services such as monthly packages, you can cancel your subscription at any time with a 30-day notice. The cancellation will take effect at the end of the current billing cycle.
• Project Cancellation: If you wish to cancel a project or service before it has started, you will receive a full refund. If the project is in progress, we will assess the work completed and may offer a partial refund based on the work done.
• Late Cancellation: In case of cancellations within 24 hours of the scheduled service date or meeting, a cancellation fee may apply.

We hope that these policies help clarify our order fulfillment and service terms. If you have any questions or need more information, please feel free to contact us. We are here to help and ensure a smooth experience for all of our clients.